Coach House Inns is a growing collection of boutique pubs with rooms, located principally along the English/Welsh borders in an area known as ‘the Marches’.
The group plans to put in place a small, central team to relieve individual pubs of the time-sapping administrative tasks that can overwhelm management, allowing the on-site staff to focus on delivering great food, clean, comfortable rooms and great customer service.
Rather than having a general manager, each pub will be led by a chef patron who will run the kitchen and oversee front-of-house. The pubs will retain an independent feel, setting their own menus and adapting their offering to the specific wants of their individual customers.
Run by an experienced team of financiers and operators, Coach House Inns aims to create a small group of boutique pubs that benefit from shared economies of scale, whilst retaining an independent feel.
The first phase of investment will see the group grow from 2 pubs to 8, with a central head office responsible for all systems and controls.
The key to the success of this investment is the identification and acquisition of the right pubs. Pubs at the right price, in the right locations, with rooms and an opportunity to improve on the current customer experience.
Each pub will have an executive chef in place, who will share in the success of the pub. They will have free reign to tailor their own menu and give their establishment an individual feel.
Each site will be run by a chef patron responsible for the whole customer experience and will retain the feel of an independent pub.
Other than the day-to-day operations and systems management, the key task for 2016 is identifying the right pubs to add to the group.
The first 2 pubs are both homely pubs with great food and comfortable rooms.
The Fox and Hounds in Llancarfan is an attractive village pub with a restaurant and 8 en-suite bedrooms. It is situated in the heart of the village next to the 15th century St Cadoc’s Church, which is becoming famous for its wonderful wall paintings that are being steadily and painstakingly revealed by experts.
The Riverside at Aymestrey is situated deep in the heart of the Herefordshire countryside just on the southern edge of the Mortimer Forest, yet still close to Ludlow and Hereford. Authentic and atmospheric, the 16th century black and white building is surrounded by the natural beauty of the River Lugg valley.
Harry’s career has been in Financial Services. Returning to Wales from London in 1994, he joined Brewin Dolphin’s Cardiff office before leaving to join Coutts Bank as their Senior Banker in Wales.
Subsequently he joined HSBC Private Bank as the first Regional Managing Director with the remit to launch the core proposition regionally, to open offices across The West of England, Wales & Northern Ireland and manage the business. In addition he sat on
The West of England & Wales Regional Board of HSBC. Latterly he joined JM Finn as its Investment Director in Wales & head of its Cardiff office.
Janet Hutchings is an experienced restaurateur, hotelier and business owner having established and run the renowned Bell at Skenfrith in the Welsh Marches over the past 14 years.
The Bell consistently achieved ‘gold star’ status from both the AA and Wales Tourist Board as well as winning the Michelin Pub of the Year together with numerous other national and international awards.
The atmosphere and ambience she created, together with her belief of promoting and supporting local producers, was behind the success of The Bell which in turn made it stand out from its competitors.
Jeremy Isaac has been a Director of 4 fully listed PLC companies and the Chief Executive of 2 of them.
Since 2001 he has founded and built 2 independent publishing businesses, most recently Country & Town House which is focused exclusively at the affluent London market which can afford to enjoy the best of city and country living and includes Fiona Duncan’s Great British Hotels Guide.
Jeremy has extensive experience of starting and growing small businesses from scratch.
A leading hotelier in the Principality, for 18 years Justin has been Managing Director/Proprietor of the 120 bedroom Metropole Hotel and Spa in Llandrindod Wells re-positioning it from a 3 star provincial hotel to a respected 4 star conference and spa destination.
He has sat on numerous hotel marketing committees from Best Western Hotels to more recently Welsh Rarebits as well holding non-executive positions in the sector. His connections with the Welsh Government have seen him chair a task and finish group looking at rural growth zones in Wales and he currently heads up a business group created from a Welsh Government pilot scheme looking at provincial town regeneration using the success of Llandrindod Wells as the example.
He also sat on the tourism advisory panel (TAP) set up by Welsh Government to advise on tourism policy. Justin is currently chairman of British Hospitality Association Cymru.